Refund Policy

Based on the industry recommended procedures and standards, we process refunds in certain cases. Our assessments are fair in terms of judgment, which is mutually assessed by our team and the client to reach a justified conclusion or agreement.

However, since there may be several instances due to which the client might raise a concern and request refund, we evaluate and assess the situation in-house to consider every factor. Below we have explained the circumstances during which you can claim a refund.

Coverage and Scope

ZYPE digital is not responsible in any manner for the instances reported by third-party, people, or business not employed or directly related or managed by us. Any product or service which is not directly provided by ZYPE digital will not be covered under this policy.

When are You Eligible for Refund?

You may be eligible for a refund if one or more of the following conditions are true.

• Development or sales or digital marketing operations have not yet started.
• The issues experienced in the project cannot be fixed, remediated, or rectified.
• The payment terms have not been violated in any manner.
• The information or project benefits achieved during the collaboration has not been used for the benefits of business by the client.
• The proofs and evidence related to refund issues have been presented to the ZYPE Digital’s team.
• The claim is not related to the billing dispute raised by your bank or payment vendor.

Website Design and Development : -

All newly purchased web design services are covered by a 30 day money back guarantee. Should you become dissatisfied with our services at any point within the first 30 days of your website going live, we will refund your money less a 10% processing fee unless otherwise specified at, or prior to, the time of purchase. Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.

Domain Name Renewals : -

At no point will zypedigital.com automatically renew a domain name on behalf of a customer. Customers will receive notification of a domain name's pending expiration prior to the expiration date. It is the customer's responsibility to respond to the notification and inform us if you want your domain name renewed. No refunds will be granted for domain name renewals under any circumstances.

New Domain Name Registration : -

Domain Name purchases are subject to refunds under one condition only. If the domain name requested is currently registered by another individual, you will be given the choice of receiving a refund in full for the purchased domain name or a credit to put towards either the purchase of another domain name or some other qwillan.com service.

Web Hosting Renewals : -

Refunds for web hosting account renewals will be granted to customers requesting a cancellation of their service no later than 10 days after the renewal date. No exceptions will be made to this policy.

Web Hosting Accounts : -

All newly purchased web hosting accounts are covered by a 30 day money back guarantee. Should you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will refund your money in full unless otherwise specified at, or prior to, the time of purchase. Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.

What Is Our Process of Refund?

Pre-Refund

• The query is processed based on the above eligibility factors.
• The query is analyzed to know whether any terms have been violated.

Post-Refund

• Unless otherwise mentioned or discussed, the client is required to destroy every copy of the work dispatched by ZYPE digital. It can’t be used in any manner.
• Signed proof of refund dispatched is achieved from the client.

Transaction

The transaction may take up to 7 days to 1 month or more depending upon the situation and condition of refund.

ZYPE digital can at any time, without notice, with its sole discretion amend this policy. You are expected to check the policy from time to time for updates. For more information on our refund policy, contact us at info@zypedigital.com