Refund Policy

Refund Policy:


ased on the industry recommended procedures and standards, we process refunds in certain cases. Our assessments are fair in terms of judgment, which is mutually assessed by our team and the client to reach a justified conclusion or agreement.

However, since there may be several instances due to which the client might raise a concern and request refund, we evaluate and assess the situation in-house to consider every factor. Below we have explained the circumstances during which you can claim a refund.

Coverage and Scope

Zype Digital is not responsible in any manner for the instances reported by third-party, people, or business not employed or directly related or managed by us. Any product or service which is not directly provided by Zype Digital will not be covered under this policy.

When Are You Eligible for Refund?

You may be eligible for a refund if one or more of the following conditions are true.

  • Development or sales or digital marketing operations have not yet started.
  • The issues experienced in the project cannot be fixed, remediated, or rectified.
  • The payment terms have not been violated in any manner.
  • The information or project benefits achieved during the collaboration has not been used for the benefits of business by the client.
  • The proofs and evidence related to refund issues have been presented to the Zype Digital’s team.
  • The claim is not related to the billing dispute raised by your bank or payment vendor.

What Is Our Process of Refund?

Pre-Refund

  • The query is processed based on the above eligibility factors.
  • The query is analyzed to know whether any terms have been violated.

Post-Refund

  • Unless otherwise mentioned or discussed, the client is required to destroy every copy of the work dispatched by Zype Digital. It can’t be used in any manner.
  • Signed proof of refund dispatched is achieved from the client.

Transaction

The transaction may take up to 7 days to 1 month or more depending upon the situation and condition of refund.

Zype Digital can at any time, without notice, with its sole discretion amend this policy. You are expected to check the policy from time to time for updates. For more information on our refund policy, contact us at info@ZypeDigital.com